1. General Information
    Where is vaporvane based?
    vaporvane is a Canadian-registered company. Our corporate headquarters are located at 1280 Terwillegar Blvd, Unit 105, Edmonton, AB T6R 0T9, Canada. We specialise in providing high-quality bathroom mats and shelving solutions to customers throughout North America and Europe.
    How can I contact customer support?
    For any enquiries regarding our products or your order, please email us at shelf@vaporvane.com or call +1 (780) 665-4281. We aim to respond to all electronic correspondence within 24 business hours.
  2. Payment & Billing
    Which payment methods do you accept?
    To ensure a professional and seamless checkout experience, we accept a wide variety of payment options, including:
    Credit and Debit Cards: Visa, Mastercard, and American Express.
    Digital Wallets: Apple Pay and Google Pay.
    Electronic Wallets: Various regional digital wallet options available at checkout.
    Is my payment information handled professionally?

All transactions are processed through secure, industry-standard protocols. We do not store your full card details on our servers; instead, they are handled by our dedicated payment service provider to maintain the highest standards of transactional integrity.

  1. Shipping & Delivery
    Which countries do you ship to?
    We currently focus on serving customers across the United States, Canada, and the European Union.
    What are the shipping times and carriers?
    We partner with premier priority couriers, including DHL, FedEx, and UPS, to ensure reliable transit. Standard delivery typically takes 6 to 10 business days.
    How can I track my order?
    Transparency is vital to our service. We send automated email updates to the address provided at checkout during the following stages:
    When your order is dispatched from our facility.
    When it arrives at the regional sorting hub.
    When it is out for final local delivery.
    What happens if my order is delayed?
    If your consignment exceeds the standard delivery window, please contact us. We will initiate a formal investigation with the carrier. Depending on the outcome, we will provide a full refund or a replacement shipment to ensure you receive your items.
  2. Returns & Refunds
    What is your return policy for European customers?
    In accordance with the European Consumer Rights Directive, customers in the EU and UK have a 14-day “Right of Withdrawal.” You may cancel your purchase within 14 days of receiving the goods for any reason.
    What should I do if my item arrives damaged?
    If your bathroom mat or shelving unit is found to be defective or damaged upon arrival, please notify us via email at shelf@vaporvane.com immediately.
    How do you handle refunds for damaged goods?
    To provide an efficient resolution, we simply require photographic evidence of the damage or defect. Once verified, we will process a full refund or send a replacement. You are not required to return the damaged items to our facility once the evidence has been accepted.
  3. Order Cancellations
    Can I cancel my order after it has been placed?
    Orders are processed promptly to meet our delivery timelines. If you wish to cancel, please contact us as soon as possible. If the order has not yet been prepared for dispatch, we will process your cancellation and issue a refund to your original payment method.