At vaporvane, we are dedicated to providing a reliable and transparent delivery service for our international clientele. All orders are processed and dispatched directly from our facility in Edmonton, Alberta, ensuring consistent oversight of your purchase from our door to yours.

  1. Shipping Origins & Destinations
    All consignments are prepared and dispatched from our official business premises:
    1280 Terwillegar Blvd, Unit 105, Edmonton, AB T6R 0T9, Canada.
    We currently provide professional delivery services to customers located throughout the United States and Europe.
  2. Logistics & Carrier Partners
    To ensure the integrity of our transit process, vaporvane collaborates with premier global couriers. We utilise priority services from established carriers, including:
    DHL
    FedEx
    UPS
  3. Delivery Timelines
    Standard Transit Time: Most orders are delivered within 6 to 10 business days following dispatch.
    Order Processing: We aim to prepare all orders for collection by our carrier partners promptly. Please note that transit times may vary slightly based on regional customs procedures or local courier schedules in the destination country.
  4. Real-Time Tracking & Notifications
    We maintain an automated notification system to keep you informed of your order’s progress. Notifications will be sent to the email address provided at the time of purchase during the following critical stages:
    Order Dispatch: Confirmation that your package has left our Edmonton facility.
    Hub Arrival: Notification when the consignment reaches a primary logistics sorting point.
    Local Delivery: An update when your order is assigned for final delivery in your area.
  5. Delivery Discrepancies & Investigations
    In the event that an order exceeds the standard estimated delivery window, vaporvane maintains a formal protocol to resolve the matter:
    Inquiry: We will immediately initiate a formal investigation with the respective carrier to locate the consignment.
    Resolution: Should the carrier confirm a loss or an irremediable delay, we will, based on the specific circumstances of the case, provide either a full refund or a replacement shipment at no additional cost to the customer.
  6. International Customs & Duties
    For deliveries to Europe and the United States, please be advised that shipments may be subject to local import duties or taxes depending on the destination’s regulations. As the importer of record, the recipient is responsible for any such charges required for customs clearance.

Contact Information
Should you have any enquiries regarding the status of your shipment or our delivery protocols, please contact our support team:
Email: shelf@vaporvane.com
Telephone: +1 (780) 665-4281