These Terms of Service govern your use of www.vaporvane.com and the purchase of bathroom furnishings from vaporvane. By placing an order, you agree to these terms, which are designed to comply with the consumer protection regulations of Canada, the United States, and the European Union.

  1. Shipping and Delivery
    We are committed to providing reliable international delivery to our customers in North America and Europe.
    Carrier Partners: We facilitate delivery through reputable priority services including DHL, FedEx, and UPS.
    Transit Times: Standard shipping typically requires 6 to 10 business days from the date of dispatch.
    Order Tracking: To keep you informed, automated notifications are sent to your registered email address at key milestones: upon initial dispatch, arrival at regional sorting facilities, and when the order is out for local delivery.
    Delayed Consignments: If a delivery exceeds the standard timeframe, we will initiate a formal investigation with the carrier. Depending on the findings, we will offer a full refund or a replacement shipment.
  2. Risk and Ownership
    In accordance with the European Consumer Rights Directive and relevant North American statutes, the risk of loss or damage to the goods remains with vaporvane until the items have been physically delivered to you or a designated third party. Ownership of the products is transferred to the customer only upon successful delivery.
  3. Right of Withdrawal and Returns
    We respect your right to change your mind and ensure that our policies meet international legal standards.
    14-Day Right of Withdrawal: For customers in the European Union and the United Kingdom, you have the right to withdraw from your purchase within 14 days of receiving your goods without providing a reason.
    Damaged or Defective Goods: If your item arrives with a fault or has been damaged during transit, please contact us at shelf@vaporvane.com with photographic evidence of the issue.
    Resolution Protocol: Upon verification of the damage or defect via the provided evidence, we will process a refund or dispatch a replacement. In such instances, we do not require the damaged item to be returned to our facility, ensuring a streamlined resolution for the customer.
  4. Use of the Site
    All content on www.vaporvane.com, including text and original imagery, is the property of vaporvane. Unauthorised use of any site material is prohibited. We reserve the right to refuse service or cancel orders at our discretion, including in cases where a pricing error has occurred or fraudulent activity is suspected.
  5. Limitation of Liability
    While we take extensive measures to ensure the quality of our products and the reliability of our website, vaporvane provides its services on an “as available” basis. We shall not be held liable for incidental or consequential damages resulting from the use of our bathroom mats or shelving units beyond the purchase price of the goods.
  6. Governing Law
    These Terms of Service are governed by the laws of the Province of Alberta and the federal laws of Canada. Mandatory consumer protection laws of the customer’s country of residence (such as those in the EU and USA) shall also apply where they provide higher levels of protection that cannot be excluded by agreement.

Contact Information
For any enquiries regarding these terms or your order, please reach out to our support team:
Brand Name: vaporvane
Corporate Address: 1280 Terwillegar Blvd, Unit 105, Edmonton, AB T6R 0T9, Canada
Telephone: +1 (780) 665-4281
Email: shelf@vaporvane.com