This Privacy Policy describes how vaporvane (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit or make a purchase from www.vaporvane.com.

Operating from Edmonton, Canada, we are committed to protecting the privacy of our customers in North America, and the European Union. This policy is structured to comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) in Canada, the General Data Protection Regulation (GDPR) in Europe, and relevant state privacy laws in the United States.

  1. Information We Collect
    When you visit the Site, we collect certain information necessary to process your transactions and maintain the functionality of our services:
    Order Information: Including name, billing address, shipping address, and contact details (email address and telephone number).
    Device Information: Automatically collected data such as IP address and browser type to help us improve site navigation.
  2. Payment Processing
    To ensure a professional and reliable checkout experience, all payment transactions on our website are handled by our third-party payment processor, Stripe.
    When you provide your payment details, they are collected directly by Stripe. We do not store or have access to your full credit card numbers or sensitive financial authentication data on our servers. Stripe adheres to the standards set by PCI-DSS as managed by the PCI Security Standards Council. Their use of your personal information is governed by their own Privacy Policy.
  3. How We Use Your Information
    We use the information we collect to:
    Fulfil orders placed through the Site (including arranging for shipping and providing you with invoices and/or order confirmations).
    Communicate with you regarding your enquiries or orders.
    Screen our orders for potential risk or fraud.
  4. Data Retention
    We retain your personal information only for as long as is necessary to provide you with our services and as described in this Privacy Policy.
    Transactional Records: In accordance with Canadian and International tax and commercial laws, we are required to retain basic information about our customers (including Contact, Identity, and Transaction Data) for seven years after they cease being customers for legal and audit purposes.
    General Enquiries: Correspondence not resulting in a transaction is typically retained for a period of 24 months before being securely deleted, unless a longer retention period is required by law.
  5. Your Rights
    Depending on your location, you may have the following rights regarding your personal data:
    Access: The right to request a copy of the information we hold about you.
    Correction: The right to request that we correct any inaccurate or incomplete data.
    Erasure: The right to request that we delete your personal data under certain conditions.
    Portability: The right to request that we transfer the data to another organisation.
    To exercise these rights, please contact us at shelf@vaporvane.com.
  6. International Data Transfers
    As an international merchant, please be aware that your information may be transferred to and processed in countries outside of your jurisdiction, including Canada and the United States. We ensure that such transfers are protected by appropriate legal mechanisms and data processing agreements.
  7. Contact Us
    For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail or by post using the details provided below:
    Email: shelf@vaporvane.com
    Telephone: +1 (780) 665-4281
    Address: 1280 Terwillegar Blvd, Unit 105, Edmonton, AB T6R 0T9, Canada