At vaporvane, we aim to provide a transparent and professional shopping experience for our customers in Canada, the United States, and Europe. Our policies are structured to uphold international consumer protection standards while ensuring a clear resolution process for all transactions.

  1. Right of Withdrawal (14-Day Cooling-Off Period)
    In accordance with the European Consumer Rights Directive and relevant North American consumer regulations, customers located in the European Union and the United Kingdom have the right to withdraw from their purchase within 14 days of receiving the goods, without providing a justification.
    To exercise this right, please notify us via email at shelf@vaporvane.com within the 14-day window. Items must be returned in their original condition to our facility in Canada.
  2. Returns Procedure
    Should you wish to return a product, please contact our support team to initiate the process. All authorised returns should be dispatched to our registered business address:1280 Terwillegar Blvd, Unit 105, Edmonton, AB T6R 0T9, Canada
    Please note that customers are responsible for the direct cost of returning the goods, unless the item is verified as faulty or damaged.
  3. Damaged or Faulty Items
    We take great care in preparing our bathroom mats and shelving units for transit. However, if an item arrives in a damaged or defective state:
    Notification: Please contact us at shelf@vaporvane.com within 48 hours of delivery.
    Evidence: Provide clear photographic evidence of the damage or defect.
    Resolution: Once the evidence is verified, we will process a full refund or a replacement at no additional cost. You are not required to return the damaged item to our facility once the photographic proof has been accepted.
  4. Shipping Delays & Loss
    We partner with priority carriers, including DHL, FedEx, and UPS, with an estimated transit time of 6 to 10 business days. We provide automated tracking updates to your registered email at key milestones, including dispatch, hub arrival, and local delivery.
    If a consignment exceeds the standard delivery window, we will conduct a formal investigation with the carrier. If the investigation confirms a logistical failure or loss, we will offer a full refund or a complimentary reshipment based on the specific case.
  5. Refund Processing
    Once a refund is approved, it will be credited back to your original payment method. We support a wide range of professional payment options to ensure your convenience:
    Credit and Debit Cards: Visa, Mastercard, and American Express.
    Digital Wallets: Apple Pay and Google Pay.
    Electronic Wallets: Available regional digital wallet options.
    Please allow 5 to 10 business days for the transaction to reflect on your statement, depending on your financial institution’s processing times.

Contact Us
For any enquiries regarding refunds or returns, please reach our dedicated team:
Brand: vaporvane
Email: shelf@vaporvane.com
Phone: +1 (780) 665-4281
Address: 1280 Terwillegar Blvd, Unit 105, Edmonton, AB T6R 0T9, Canada